Journyx wants you to have a positive and productive experience with its time-tracking and resource management solutions. If you have encountered a problem, we're here to help.

If you're a System Administrator and your company has a maintenance contract, log in to our Helpdesk:

If you don't have a maintenance contract or can't remember your Helpdesk log in, you can send an email to our Support Team or phone us at 800-755-9878 (US and Canada) or 512-834-8888.

Please include the following information so we can get your issue resolved as quickly as possible:

• Your name and phone number
• Your company name
• The version of Timesheet you are running
• The operating system of the server Timesheet is installed on
• Which database your Timesheet software is connected to
• The text of any error message the system is generating
• How critical this problem is for you and your users
• If you have encountered an error while installing Timesheet 7.0 or higher for Windows, please be sure to attach the following log files to your email if possible:
  • %TEMP%\JournyxTimesheetSetupLog.txt
  • %WTHOME%\IntegrationLog.txt

How to get the most efficient support from the Journyx Support Team.